Privacy Policy
This Privacy Policy explains how Halcyon Reels collects, uses and protects your personal data when you use our free-to-play social casino. It applies to your account, our website and any related communications.
Introduction
Halcyon Reels is a free-to-play social casino operated for entertainment only. There is no real money gambling, no deposits and no cash prizes. This policy describes how we handle the personal data of people who visit our site and create an account.
We process your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. For the purposes of this legislation, Outlaw gGmbH Stadtteilzentrum FeidikForum & Vermietung is the data controller responsible for your personal data. You can reach us at any time using the details in the contact section below.
By using Halcyon Reels you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the service.
Data We Collect
We only collect the data we need to run a safe, age-restricted social casino. Depending on how you use the service, this may include:
- Account data — your name or chosen username, email address and date of birth, which we use to verify that you are 18 or over.
- Usage and gameplay data — the games you open, virtual-coin balances, session length, in-app choices and other activity within the platform.
- Device and technical data — IP address, browser type, operating system, device identifiers and approximate location derived from your IP.
- Communications — the content of messages you send us through support, the contact form or our chat, including any attachments.
- Preferences — language, notification settings and responsible-play choices you make within your account.
We do not collect payment card numbers ourselves; any optional subscription payments are handled by a specialised payment processor.
How We Use Your Data
We use your personal data for clearly defined purposes, including:
- Providing and operating the social casino, including your account, virtual-coin balance and saved preferences.
- Verifying that you are 18 or over before granting access to the games.
- Managing optional subscriptions and processing the related billing.
- Responding to your questions and providing customer support.
- Keeping the platform secure, preventing fraud and detecting misuse or duplicate accounts.
- Analysing aggregated usage to improve games, features and overall experience.
- Sending service messages and, where you have opted in, occasional updates about new games.
We do not use your data for automated decision-making that produces legal or similarly significant effects on you.
Lawful Bases
Under the UK GDPR we must have a lawful basis for every processing activity. Depending on the context, we rely on the following:
- Consent — for optional analytics cookies and for marketing updates. You may withdraw your consent at any time.
- Contract — to create and run your account and to deliver the social casino service you have signed up for, including any subscription.
- Legitimate interests — to keep the platform secure, prevent fraud, understand how our games are used and improve them, provided your rights do not override these interests.
- Legal obligation — where we must retain or disclose data to comply with applicable law, such as accounting or lawful requests from authorities.
Where we rely on legitimate interests, you have the right to object; see the section on your rights below.
Age Restriction
Halcyon Reels is strictly for adults aged 18 and over. Even though we offer no real money gambling, the casino-style theme makes the service unsuitable for children.
We ask for your date of birth during registration to confirm your age and we do not knowingly collect or process the personal data of anyone under 18. If we learn that a minor has created an account, we will close it and delete the associated data without undue delay.
If you are a parent or guardian and believe a child has provided us with personal data, please contact us so we can take appropriate action.
Sharing & Third Parties
We never sell your personal data. We share it only with trusted service providers who process it on our behalf and under contract, including:
- Hosting and infrastructure providers that store and serve the platform.
- Payment processors that handle optional subscription payments securely.
- Analytics providers that help us understand aggregated, de-identified usage, where you have consented.
- Communication tools used to send service emails and operate customer support.
These processors may only use your data for the purposes we specify. We may also disclose data where required by law, to protect our rights, or in connection with a business transfer.
International Transfers
Some of our service providers may process data outside the United Kingdom or the European Economic Area. Whenever we transfer your personal data to such a country, we make sure an appropriate level of protection is in place.
We rely on safeguards recognised under the UK GDPR, such as the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses (SCCs), or transfers to countries covered by UK adequacy regulations. You may request more information about these safeguards using the contact details below.
Data Retention
We keep your personal data only for as long as we need it for the purposes described in this policy. In practice this means:
- Account data is retained while your account is active.
- After you close your account, we delete or anonymise your data within a reasonable period, unless a longer retention is required by law.
- Billing and subscription records are kept for the period required to meet accounting and tax obligations.
- Support communications are held only as long as needed to resolve your query and for a short reference period afterwards.
When data is no longer needed, we securely delete it or irreversibly anonymise it.
Your Rights
Under the UK GDPR and the Data Protection Act 2018 you have a number of rights over your personal data:
- Access — request a copy of the data we hold about you.
- Rectification — ask us to correct inaccurate or incomplete data.
- Erasure — ask us to delete your data in certain circumstances.
- Restriction — ask us to limit how we use your data.
- Portability — receive your data in a structured, machine-readable format.
- Objection — object to processing based on legitimate interests or direct marketing.
- Withdraw consent — where we rely on consent, withdraw it at any time.
To exercise any of these rights, contact us at hello@stadtteilzentrumfeidikforum.uk. We will respond within one month. If you are unhappy with how we handle your data, you may complain to the Information Commissioner's Office (ICO) at https://ico.org.uk.
Data Security
We take the protection of your personal data seriously and apply appropriate technical and organisational measures to guard against unauthorised access, loss or misuse. These include encryption of data in transit, access controls that limit who can view your data, secure hosting, and regular reviews of our systems and practices.
No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a personal data breach occurs that is likely to result in a risk to your rights and freedoms, we will notify the ICO and, where required, you, in line with our legal obligations.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our service, technology or legal obligations. When we make changes, we will update the “last updated” date shown at the top of this page.
If the changes are significant, we will take reasonable steps to bring them to your attention, for example through a notice on the site or by email. We encourage you to review this page periodically so you stay informed about how we protect your data.
Contact & Data Controller
The data controller responsible for your personal data is:
- Outlaw gGmbH Stadtteilzentrum FeidikForum & Vermietung
- Feidikstraße, 2759065 Hamm, Germany
- Email: hello@stadtteilzentrumfeidikforum.uk
If you have any questions about this Privacy Policy or wish to exercise your rights, please get in touch using the details above or visit our contact page. We are always happy to help with any data protection concern.